Ocaso

110 Middlesex Street, London
5 rates
3.60/10.00
+44 20 7377 6465

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Assessment

dale kane (20.07.2017 17:07)
Needed a short term policy whilst my property was empty waiting to move in, offered incredibly flexible cover with exact pro rata rates. Can't complain.
Dave Hardy (09.02.2017 16:34)
Avoid at all costs - It's now two years into my claim and I have so far received half of the money. I've provided and done, within reason, everything that they have asked for. The two years have been paramount to a part time job chasing the incompetent staff at Ocaso and their loss adjuster - Davies by email and phone on a weekly basis. On the rare occasion that you get to correspond with someone, they don't do what they say they'll do and they offer only confusion and misinformation. If you are unlucky enough to have an open claim with them, my advice is to treat every interaction with the assumption that you will be required to produce a record of it in court. When you feel it's time to escalate your claim you can go to the Prudential Regulation Authority and the Insurance Ombudsman for help.
Kandee Kannan (01.09.2016 15:23)
It took these clowns 3 years to process a claim. They forged initial documents to screw me out of the amount that was owed to me. Claim handlers were Crooks. From Davis Group Insurance, and i am still waiting to receive £1000.00 from an initial amount of £10,000 . Save all their documents if they remember to send it. Scrap that you are better of burning the money for that you are going to pay for these clowns, as its better spent.
Abdullah Dte (15.09.2014 16:14)
TERRIBLE! They told US to look for someone to do the repairs and when we couldn't find anyone they just closed the case. Useless bunch of monkeys, paid to laze around and hand over work they should be doing.
Llyrio B (20.05.2014 17:34)
OCASO is a deceiving, Unreliable and unprofessional Company.

Stay Away From this company. You'll save yourself, Stress, Anxieties and loss of money if you go with another company, any company other than OCASO.
I insured my buy-to-let property with OCASO, Unfortunately in September, my tenant called me to tell me that i have had an arson attack leading to the tenant to be homeless.
I immediately rang OCASO to inform them of the situation.

I waited weeks to be placed with a loss adjuster. The letter i was sent in september had an incorrect number of the Loss Adjuster - I had to google to find the correct details - After numerous of unsuccessful calls trying to find out what was going on with my claim, I got a call from a gentleman who interviewed me for about an hour.
2 months later in january, i was placed with another loss adjuster. Who promised me that i would be reimbursed for securing the property as the council was complaining about the property.

To cut a very strenuous, hurtful story short, OCASO came back in April to tell me that my claim is invalid because I didn't tell them that the tenant was unemployed.

When I bought the property, it was already tenanted and every information given to OCASO was to the best of my knowledge.
To my knowledge, the tenant was on housing benefits and individuals on housing benefits does NOT necessarily mean that they are unemployed; some people are employed but may still need help with the rent.

OCASO made me wait 6 months to point out such a trivial excuse. They realized that my claim was very valid and are refusing to pay.

A tenant seeking housing benefits doesn’t cause a property to burn.

Insurance is obtained to help in terrible events such as this but when it comes for insurance companies like OCASO to help, they look for loopholes.

I am seeking legal action against this company.

AVOID!!!

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