The Waldorf Hilton, London

Aldwych, London
5 rates
6.80/10.00
+44 20 7836 2400

The Waldorf Hilton, London on the map

Assessment

Anthony Cohn (07.11.2017 01:32)
The hotel common areas leading to my room are looking shabby and run down, the bed was spacious and comfortable, housekeeping didn't put a new shampoo in the bath / shower and I couldn't get any hot water from the overhead shower, had to use the hand shower, my sister who stayed in a different room had no problem. Over all, location is amazing but the hotel is just ok.
Allan McCrea (26.10.2017 15:37)
This hotel is a real gem in the theatre district of London. Try and get a room with breakfast included. It is a great deal to have the breakfast included, it is good value and the meal is delicious. Breakfast in London is hard to get, and this is a great way to start out your day. The other option is to get an executive room with lounge access, that works too. The gym and pool are great for a hotel in London. One of my favourite spots in London!
Leigh Bailey (22.10.2017 21:02)
Service was good, but a little slow. We also had to remind them of our dietary that we had phoned ahead. But both were minor things, the staff were very polite and friendly and couldn't do enough for you and the tea and sandwiches were great.
Ali pezeshk (27.09.2017 23:32)
Our family stayed a week in Hilton Waldorf. I reserved a two double bed or a superior room with a Main Street view almost a year in advance. After a late check-in because our room wasn't ready, we got into a small room with beds attached with no room between them with no view. After multiple calls and getting ignored, the front desk promised changing the room in few days because the hotel is full and no vacancy for the room that we were promised a year in advance. Also promised to get a discount. Our room never got available and hotel denied the promised discount. During the checkout, I got an option to charge in dollars or pounds. I noticed the dollar exchange rate was about 4% over that day's market exchange rate. I asked being charged in pound and I signed the credit card charge in pounds. I thought I'm going getting charged in ponds but I was charged in dollar on the fraudulent exchange rate. I would have never expected to get scammed by Hilton. Thinking such a reputable chain hotel would never treat a customer like that. Keep your guards up and don't trust the name.
Steve Francia (17.08.2017 11:02)
This used to be a nice hotel. It's under renovation so if you are lucky you'll get a room that has been renovated and is nice now. The rooms are smaller than expected for London but generally quite nice. The service is generally good. The gym and pool is much better than you would expect for a hotel pool and gym.

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