Virgin Active Bank

5 Old Broad Street, London
5 rates
7.60/10.00
+44 20 7065 5550

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Assessment

Cat E (05.10.2017 13:50)
I have trained at various Virgin Actives in London (Mayfair, Wallbrook, London Wall) and I prefer Bank for sure. The gym is really spacious, the layout works really well and the free weights area is always tidy. The changing rooms are not as glam as Wallbrook but I don't see that as much of an issue. My only recommendation is could you please get a deadlift trap bar?
Michael Fisher (23.08.2017 11:13)
My girlfriend works for Virgin Active in Australia & I have a buddy membership. We had no trouble getting in & the lady at the front desk (I think her name was Laura or similar) was super helpful. We trained here again a few days later & she ensured that everything was in place so we could just come straight in with no issues.

Facility itself is very good; weights area is small but well equipped. Lots of functional bits like vipers, TRXs & bands.
DRESSGOD (29.07.2017 21:13)
Yet another diapopinting customer service experience as a menber: I called in advance to Bank VA and confirmed that my membership at Moorgate allowed me access. I show up at Bank to find out that I had been misinformed. No effort to correct the error, in fact the FOH staff was very snobby quoting how much I pay per month for my membership in front of other patrons and telling me how much I would have to pay for the upgrade. What is going on here? You provide a service for a fee. You exist because of your clients. We have no obligation to your club. You should be ashamed.
Eric DeSimone (27.05.2017 19:01)
I loved this gym and all the staff. Prince and Ernest are two great employees very helpful, knowledgable, and friendly, who took the time to explain the club and equipment . The spinning room is world class with a big screen for group competition a must for spinning enthusiasts.
Abbas Haider (13.04.2017 19:38)
Nice gym with friendly staff and good workout equipment (could do with a bigger weights area though). Let down a bit by the steam room having issues or being broken a few times over the few years I've been a member. What prompted me to write this review is that it's not working again at the moment, and been broken for at least a week and a half,. The staff (although very polite and understanding) don't really know when it's going to be fixed and it doesn't seem like a priority. For an expensive club i'd expect issues like these to be resolved overnight, if not after a couple of days. Saying all that it's a good gym otherwise.

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