Brockwell Veterinary Surgery & Pet Store

Thedora Padeleaki (11.09.2017 12:35)
I took my friends cat there and their professionalism and kindness impressed me, the vet managed to put the scare cat at ease. I have the feeling that they really care about the well-being of the animals. Efficiency and fair pricing help also. Many thanks for looking after us.

Peta J (10.09.2017 14:00)
I don't live near Herne Hill, but was there the other day and bought a cat lazer pen that didn't work and wasn't given a receipt. Took it back this morning but the lady at the door wasn't able to offer a refund, despite speaking to the manager on the phone. A bit disappointing that they'd stock malfunctioning stuff and wouldn't be at least a little flexible about offering a refund or a straight swap on a Sunday.

Karin Nielsen (21.08.2017 11:33)
We took our German Shepherd to the surgery for an emergency consultation this morning as he became very lame over the weekend. Contrary to some of the reviews I have seen here (notably from people who don't appear registered at this practice) we were very happy with the service we received. The reception staff were friendly and welcoming in spite of the fact that we had no appointment and were not registered at the surgery. We were seen quickly and the vet was very compassionate with Kaiser, being careful to not subject him to any unnecessary pain during the examination. He was diagnosed with a suspected infection in his paw and prescribed antibiotics. The bill was very reasonable and we were so happy that we will be moving vets to make these guys our regular choice.

Quite concerned to see several reviewers complaining about being "upsold" flea and worm treatments. Any vet worth their salt should check that an animal they see is covered and protected so they don't suffer or spread disease. If you object to having that pointed out to you, you should consider if you should be keeping animals at all.

caroline mills (18.08.2017 19:08)
I've had a very good experience so far with Brockwell vets, my dog got attacked by a cat and they opened up just for me at 11.30pm on a Saturday night. They have been very caring and efficient during treatment for this and other issues. I would recommend.

Alicja Dwojaczny (20.04.2017 00:41)
I wish to thank Jenny and her team for the excellent care they provided to my dog from the very beginning (as it was an emergency) to the very end, when we popped in to remove the staples.
For anybody who values honest and professional care I truly recommend the Brockwell Veterinary Surgery. All the doubts I had were explained, even over the phone when I called. I think we were really lucky to find the surgery, plus the costs were only a quarter of how much we would have to pay elsewhere.
I was left with the strong impression that they care more about the animals welfare than money which was very pleasant and refreshing.

I wish there would be more places with such a strong ethics.

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