Ling Sun

Benjamin Ryan (30.10.2017 00:24)
Ordered food from Ling Sun tonight which was supposed to be delivered in 1h - we live 10mins away from the take away. When the food wasn't with us after 1h and 15mins my wife rang up the restaurant to enquire about the order. The lady working at the take away was eager to get her off the phone and told her that the driver was on the way and the food would be with us soon. So we continued waiting... When the food was still not there after 1h 55mins I rang the take away and asked about what was happening with our food and whether it was going to arrive at all. I voiced my opinion that this type of service was not acceptable (in a polite but firm way) and the repetitive answer from the lady at the take away was, "Thank you. The driver will be with you soon." There was no update and no apology whatsoever, just her sounding-like-a-broken-record ridicouling comment, "Thank you. The driver will be with you soon." I told her that the food was best going to be at ours within the next 10mins because the driver wouldn't have to bother with the delivery at all otherwise.

Magically (!) the food turned up 10 minutes later - without an apology by the driver of course! Well, and what can we say about the food but it was massive waste of money! When we tucked in - after the food had taken over 2h to be delivered - it was barely warm! Cold spring rolls, duck, rice and barely warm soup and black bean sauce beef. Massive disappointment - over half of it gone straight to the bin.

We'll not be getting food from here again - we do understand that sometimes places can end up busier than expected. However, with such abysmal customer service and staff that can't even be arsed to apologise for such a hidious experience, we feel that our money is spent better elsewhere. These guys certainly don't deserve our business.

paul brown (28.10.2017 20:05)
this was a good restaurant till they stopped delivering foot to ryhope now i cant get any food from there which i think is bad i hope they start doing it back here asap or there going to have a lot of bad comments

Leanne Harrison (09.09.2017 21:48)
Best Chinese I've ever had! And delivered on time.

100/100 would definitely recommend

Lauren Kennedy (23.07.2017 20:34)
Ordered from just eat, and brought the wrong order out again, happened quite a few times can't complain about the food at all but the orders what you order you never get and get something that you didn't even want. Didn't have a care in the world when I rang up and all they said was sorry. That means half of my family have paid for a Chinese what they will not eat. Never order from there because their customer service is pathetic.

John Goundry (09.12.2016 22:56)
A fantastic tiny little Chinese that stays open late. Something unique to Sunderland, because in Newcastle it's near impossible to find a Chinese when you've been out for a drink. The quality of the food is great, with set meals and mini meals on offer you can't knock this place. A great little joint with a massive menu.

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